ProdecoTech Product FAQ
How do electric bikes work?
Electric bikes come with an on-board battery and electric motor. Using a throttle or pedal assist system the bicycle will be propelled forward.
Are electric bikes safe to operate?
Most electric bicycles do not go faster than 20 mph. They are considered to be as safe as a traditional bicycle. All normal safety precautions should be followed when riding any bicycle.
What’s the difference between throttle-control vs. pedal assist?
With throttle control, you have complete “on demand” power. You simply engage the throttle when YOU want assistance from the motor. Pedal assist refers to the motor engaging by the action of pedaling. Sensors detect when you are pedaling. This activates the motor to provide additional assistance.
How fast do electric bikes go?
Some eBikes can reach speeds in excess of 50mph. The majority of our models comply with the Federal speed limit of 20 mph. Our off-road models (Outlaw SS and Outlaw 1200) can reach speeds up to 28 mph.
What types of batteries are available? Which battery should I choose?
We have both downtube and rear mounted battery systems. Generally, you will find rear mounted battery systems on folding bike models and downtube battery systems on rigid bike models. Rear mounted battery systems come in both 36 and 48 volts with an option of 9, 12 or 16 amps battery sizes. The higher the amperage, the further you can travel on a single charge.
How much does it cost to ride an electric bike?
It costs approximately $10 a year to power your eBike if you commute 200 days a year. This is only pennies as compared to the same commute when using a motor vehicle.
Why are ProdecoTech electric bikes better because they are developed in the USA?
ProdecoTech not only cares about the environment, but also is dedicated to keeping jobs in the USA. All ProdecoTech electric bikes are designed and built in Pompano Beach, FL, from quality, globally sourced components from brands like Samsung, SRAM, Avid, RockShox, Continental and more. This ensures a high level of quality and customer service. Building the bikes here allows us to provide premier service, and ensure no counterfeit parts are used in the manufacturing of our eBikes.
Where can I test ride or buy a ProdecoTech electric bike?
We have many dealers across the country that carry our product line and provide a test ride. You can buy direct from our website at www.prodecotech.com , or to check them out in person first, please refer to our dealer locator to find the location of a dealer closest to you. https://www.prodecotech.com/electric-bike-dealer-locator/
USING YOUR ELECTRIC BIKE
How far can I travel on a single charge?
This depends of the model that you choose. Our Phantom X3 can reach distances of up to 50 miles.
How long does it take to charge the battery?
4-8 hours depending on the battery capacity.
Will an eBike recharge while pedaling?
Our eBikes do not recharge while pedaling. While these systems do exist, the batteries and motors in ProdecoTech eBikes help us guarantee superior quality, while keeping the overall cost to consumers considerably less than competitors.
Can I ride my electric bicycle in the rain?
Our 2015 version 5 eBike design has increased water resistance compared to our rear mounted battery design however it’s important to keep your eBike protected from water. You should avoid whenever possible to ride your bicycle in the rain. Riding a bicycle in the rain is like driving a car in the snow. You will not be able to stop as fast and must leave a larger distance between you and the obstacles around you. Your brakes will not perform as quick when they are wet. You will not be able to turn as sharp without the danger of slipping. You must also ride away from or be cautious around painted lines, pot holes, sewer or drain grates, rail road crossings, bridges, wet leaves and any other area where a slippery surface can appear with water.
Keep an eye out for puddles and turn your lights on if you have them. If you live in an environment where rain riding is expected, you should install front and rear fenders if you have not already done so. Use a cover for your bicycle if leaving it outdoors. Extensive rain can seep into the controller and battery and cause water damage.
Do I need a license or insurance?
Generally, a license, registration, or insurance is not required. Please check your state/local laws to make sure this applies to your local area.
ELECTRIC BIKE MAINTENANCE
How long until a battery needs to be replaced?
With proper care, the batteries can last as long as 7 years.
What is the battery made of?
Our batteries use LifePo4 lithium technology.
What maintenance is required?
The batteries do not require any maintenance. Proper charging and normal use discharging is recommended. Please refer to the battery maintenance guide in your owner’s manual for further information.
How do I get my eBike serviced?
You may visit any of our dealers nationwide for service on your bike. Please refer to the dealer locator on our website to find a dealer near you. For additional assistance you can also call us at 1-800-943-6190.
Does ProdecoTech provide any customer service help for maintenance issues?
Absolutely. You can call us for technical support, maintenance help, or for any other service related requests.
Where can I buy eBike accessories and additional parts?
You can get parts from any of our dealers. You can also call us to order parts over the phone. Also, our bikes are compatible with almost all the aftermarket accessories in the market, which can be purchased online, or at any bike shop.